Not every product or project is a success. Even the most successful companies turn out clunkers on a regular basis. Web design projects are no different. There may come a time when despite everyone’s best efforts and the money already spent that it becomes necessary to start over from scratch.
Here are some signs that it may be time to find a new web designer:
Consistently Misses Deadlines
When a web design project is planned out, deadlines are put in place so that the expectations are clear for all involved. You have business problems to solve, and you are relying on your web design company to get you there. Consistently missing deadlines is a clue that there are problems on their end, and that they may not be the right fit for your needs.
Lack of Communication
Nobody likes yelling just to hear their own voice. If you send repeated emails and leave many voice mails for your web designer, and they don’t reply to you for days, there is a problem. Even if they are meeting deadlines, it’s not sufficient to disappear for days or weeks on end only to turn up with the final product on deadline day. There are always questions and clarifications that come up along the way. If they’re not asking them, worry. If you can’t get a timely response, they’re not living up to their end of the bargain.
Refusal to Take Direction
While design quibbles and differences of opinion are to be expected, a designer must be able to take direction. Sometimes you may have ideas that are just plain bad, either from a design standards or usability standpoint. Your designer should be able to explain this situation to you, because after all they’re the expert and that’s their job. But for more simple matters, no matter what their own particular aesthetic sensibility, you are the client and you’re paying the bill. Your designer needs to recognize this.