5Information Architecture 101

What the heck is Information architecture?

Information architecture is the art of organizing information on a website in a way in which it is easily found. That’s the one sentence version, anyhow.

Information architecture (IA) is the art of organizing content into a logical structure. In websites we need to organize all the information logically and put it in together for it to make sense to our users. Continue Reading Information Architecture 101 »

2Northern Voice 2008 - The “Unconference” - A day of Hijacks and Hijinx

First a little background:

Northern Voice is a web type conference- two days in total. It’s in it’s fourth year and it is held in Vancouver. The two days consist of Friday including the “unconference” and Internet Bootcamp. I think I called it Internet 101 in another post at AliciaHarper.com - oops my mistake!

I did find out exactly what an “unconference” was. An unconference is- simply put - anarchy! Total chaos and I loved every minute of it.

The day included 8 - 30 minutes sessions. While running in between sessions was very hectic, I really enjoyed the discussion the unconference offered. It was a nice break from the usual type of conference.

My schedule included, talks with David Orchard on Enterprise Social. This talk focused mainly wikis and how to engage people internally on using wikis . One comment was maybe not to call them wikis to the corporate “suits” as they don’t understand what a wiki really is.

From there my colleagie and I were off to: Podcasting 101 with John Bollwitt a very interesting session and really was about how to create a podcast yourself at home. The equipment needed and how make yours interesting.

After that was Videoblogging 101 with Roland Tanglao, Jordan Behan and Warren Frey. I actually found this very interesting as it’s not something I am that really familiar with. I sometimes use other media on some of my other blogs but, not video. The guys that held Video blogging gave us some really good advice about video - including what sites do what with video. I will definitely be trying this out. I just need a new video camera now!

After lunch was by far the most interesting part of the conference….

First up was Government and Social or Government and Wikis ( I can’t exactly remember the name) by Micheal Klassen of Thinking Cap . Now I really walked into this one thinking, “This will be awesome maybe I’ll get some tips on how to convince the CEO to let us have a wiki” Well was I wrong! The talk got hijacked by someone turning it in a talk about the left winged politics here in Vancouver. I have to admit. I was incredibly lost.

It only got worse from there. Next up was TransitCamp and Open Source Government with Dustin Quasar Sacks which was more like him getting up on his soapbox and speaking loudly like he was protesting something. The funny thing is I am all for open source and open government and playing an active role. But, I actually felt like a protester in this room… Very awkward. One lady even spoke up and said something like, “Ok we get it, can we move on?”. It was definitely comical and to be honest if I was close to the door, I would have left. I seriously felt like I was doing something illegal by being there. It would have been nice, if instead of dwelling on the problem of not having open government, we could think about what we can actually do to improve it. For most of us we know the problems - getting people to open up - transparency, etc - I want to hear your solutions or your ideas for solutions.

For a little background for those of you in the U.S., in Canada our government is not as open with the information it has. The U.S. has adopted or has always had it’s government information more readily available. (it’s in the constitution)

After that I totally needed a break from the “Unconference”… off for coffee.

Then back again for Social Media Mecca with Megan Cole, this was one I was very into. It was all about how social media shouldn’t be a one man show. There were some great ideas about how social media consultants should get together and share the work as there many many experts who specialize in just one area. Some ides, were to set up a non profit association or create an invite only directory for social media marketers. Overall very interesting topic.

Last was What’s next. Which was really about where bloggers go and what they do after they have been blogging for a few years. This one had great discussion.

I’m off to the real Northern Voice 2008 Conference tomorrow!

0Google’s Proven Truths about Online Advertising

Today I attended a luncheon hosted by the BC AIM with Tom Leung, a product manager at Google. Tom is the product manager for Google Website Optimizer. I have attended a few webinars, etc.. about Google Website Optimizer so I was quite familiar with it. I also have used it a number of times. I thought I should share some of my take aways from the luncheon.

For those of you who are unfamiliar with Google website optimizer, it is a web-based testing tool which helps website owners increase visitor conversion rates. Basically it allows website owners the ability to serve up different pages to the different visitors. It also tracks who saw what page and if they converted.

At the luncheon Leung really focused on converting your visitors instead of just bringing in more visitors to your website. Leung stated, the usually 2 - 3% of visitors will convert and that  Google website optimizer is cheap way to increase your ROI without throwing a bunch of cash at an expert, let you visitors tell you what they like.

Landing pages were one of the main topics at the luncheon. Landing pages for those of you who are unfamiliar, are defined by Taming the Beast as a specialized page that visitors are directed to once they’ve clicked on a link, usually from an outside source such as a Pay Per Click ad. The page is usually tightly focused on a particular product or service with the aim of getting the visitor to buy or take some form of action rapidly that will ultimately lead to a sale.

And of course we were talking about how to optimize them and use Google Website Optimizer as a tool.

Landing pages are the most important page of the conversion tunnel, because people have clicked a link or whatever to land on the landing page. Once they have gone onto the next page of the conversion tunnel, they have already shown some interest in your product/service. But the landing page is either make it or break it for visitors. If a landing page contains information that is irrelevant to the visitor or the page is too cluttered, a visitor who might have converted has closed the browser. If the landing page is a pleasant and there is a simple call to action the better the chance the visitor moves on to the next page.

So ready to use Google website optimizer?

As a designer, you might not use this information on every site, but Google website optimizer is a good tool to have  in your toolbox for potential clients. When they want to do something silly with their website, you can say, “Ok” and then test the page against the one you have created. You might be surprised at the results.

You might be curious as to what to test. Leung gave us a great start by saying that you can compare a text heavy page vs. a quick and to the point page, a left layout vs. right layout and a facts vs. aspirations page. This is just the beginning, there are many things you can change on a page, that might influence if the visitor converts or not.

Interested in getting Google website optimizer?

Google website optimizer is available to everyone. All you have to do is sign up for an adwords account - no you don’t need to use adwords or spend any money. Just sign in there and click on the website optimizer tab. From there you have all instructions you need to start optimizing your website.

Good luck and happy optimizing.

2Web Directions North - Day Two

First I would like to say thank you to the Web Directions Team for mentioning my post here on xemion.com yesterday about the speakers at the conference, it was a very nice gesture. Hopefully no one was able to read it and see all the spelling and grammar errors.

Secondly, I would like to tell you about the speakers today.

First speaker this morning was Indi Young of Adaptive Path speaking about Innovation and how it is overrated.  Young made three points at first. One is that currently we have hit a wall with innovation. Saying that currently we now are innovating current products when it fact we should be working on completely new products that can be innovative.

She then went on to say some of the most important things you need to remember when you come up with an idea, is that you have to think about the fact you still need to be able to manufacture, deliver and convince people to buy you innovative idea. Which of course can make innovation very expensive.

The one thing that stuck out in her talk was that if you focus on people rather than the product you will succeed with time. This I thought was excellent advice and wished she hadn’t just told everyone!

Next me and all my bags (purse, laptop and the prize I had received for having my blog post mentioned - you visualize this not being easy  right?) over to “The Future of Web Interfaces” with Cameron Adams. First I must say Cameron was a very well spoken individual, very easy to understand and he made sense!

Cameron chatted about the fact that currently users have a multitude of platforms, screen resolutions and ways of viewing our content. And that is what makes our job difficult. He stated, “each different person has a different view and they all want to do something different”.

He then went on to talk about dynamic interfaces. Stated that there are really two types. Developer driven interfaces and user driven interfaces. We discussed the pros and cons of each. The developer driven interface needs a deep understanding of what your users want. The user driven interface is something that is coming soon and is already in beta at BBC. View the site here: http://www.bbc.co.uk/home/beta/.

Cameron stated users are like information omnivores and they are getting more demanding. Someone in the audience brought up an excellent question, with user driven interfaces, how do we approach the customer service  aspect which these new interfaces.

Now off to, Information Visualization as a Medium with Erin Rodenbeck of Stamen Design. Stamen talked mainly about maps in which you think would be boring. But surprise, surprise it wasn’t.

He showed different examples of where his company has used live data and compiled it and displayed it as a usable easy to read map. One of his projects were cabspotting.org which traces San Francisco’s taxi cabs as they travel throughout the Bay Area. And Oakland Crime Spotting which is a map of crime in the Oakland Area.

On to Anil Dash with Putting Social Media to Work. Anil Dash is the Vice President of Six Apart. His talk was of particular interest as he talked about business cases and how to show the CEOs and CFOs of your company why they should be using social media.

Social Media is changing the way people communicate and larger business’ are having a hard time adapting to this change. He stated the main real why an IT manager would automatically say no to a new project is budget, real estate, time and resources. He also mentioned that when presenting the business case the technology we propose we need to make sure it is safe, reliable, scalable, measurable and manageable.

An easy way to over come this is point to current success with the technology and tie it to where others are failing.

The How and Why: UI Case Studies  with Daniel Burka was my next stop. Daniel Burka is a partner at silverorange and is one of the Digg team. And Daniel is from Prince Edward Island - a fellow Maritimer….

Daniel talked about three different UI Cases. The digg story, digg comments and pownce -original design. He walked us thru each of the steps and talked about why and what the reactions were. In the end we were given some useful insight on how to deal with these types of projects. Overall it was a very interesting, speech.

0Web Directions North Day One

This morning I was off to the Web Directions North conference held at the Hyatt here in downtown Vancouver. The Web Directions conference was started back in 2004 in Sydney, Australia. In the four years since the conference has begun much has changed. Some of the topics covered in the past were web standards,  valid HTML, CSS.

Jeffery Zeldman was the opening keynote today and his topic was titled: Return of the Web Standards King. Jeffery’s speech was one of the speech’s I most enjoyed. He is an very animated speaker and made it interesting and easy to listen. Jeffery Zeldman is the brains behind A List Apart. He also is an author.

Jeffery talked about web standards - what a surprise. He told us that originally when he began the Web Standards Project, the designers and developers were not creating better sites they were actually creating more versions of sites. Simply because no of the browsers were standards were complainant. So designers were creating sites using browser detection and once the browser was detected it would send the user to a website designed specifically for that browser. His speech was full of some of the history of the web. Which I found very interesting.

I also had the opportunity to here  Josh Williams give his speech on Bedroom to Boardroom. Josh is the founder and CEO of Firewheel Design, Blinksale, and Icon Buffet.

Josh spoke about the process he went thru going frm having a boss, to being a freelancer, to assembling a team and starting a company. Josh also chatted about how he ended up moving from a top notch design firm in Texas to product development.

Right before lunch there was one more session with, Tara Hunt titled, Government  2.0: Architecting  for Collaboration. This was another great speech in which I thoroughly enjoyed. Tara spoke from the perspective of the user, not the Government. She spoke abou the difficulties in budget and resources that many of the government agencies have.

One project she mentioned which sparked my interest was the CalTrain project. In short the Caltrain project is where developers took note of the horrible schedule that CalTrain website had. The developers then took the schedule and create an easy to navigate map. Which explains where the trains run, what services each stop has and when the next trains are coming. You can view the iamcaltrain.com website yourself.

She then went on to speak about how regular people are getting together and helping the government understand the technologies and what they can do with the data they so secretly guard now. I was surprised to find out something like this was in my back yard titled Transit Camp Vancouver - visit the website to learn all about the great collaboration that is happening to help the web.

After lunch, I was able to hear “Plays well with others” with Brian Oberkirch. Who is a marketing consultant focused on social media.

Brian spoke about all the different social media sites  and having different logins and how we should be using or working on new services in which we can combine all our profile data and friend lists’. To make life easier for ourselves. He states, “The social network fatigue users feel the  and inefficiencies of multiple social apps. He showed on some examples of projects which are currently developing way to begin to do it.

Warren at Techvibes.com put it perfectly when he blogged,”Brian  said the technology, in applications like OpenID, oAuth already widely available now, while the Creative Commonsmovement helps to propagate ideas of openness and sharing.”

From there it was on to Jared Spool, whom I must say was one of the most animated speakers. Which was great for me as I was starting to tire. He kept me engaged and listening. Jared spoke about what makes a design seem intuitive.

He started by explain that in technically a design can’t be intuitive. But that’s his short cut to explaining it. He talked about what not being intuitive meant and he stated, “Not intuitive is when users don’t know what to do” this usually leads them to become frustrated.

He also spoke about the “Knowledge Gap” which is the point between what users know before ( from their past experiences ) and what users need to know to either use the website or application. He explains that this is where we start designing and that the is where design helps the user by educating them - without them knowing  and they reach the point where the user knows how to use the application. An unititative application would not each this point. Where an initiative design would make this easy.

And last was Gina Trapani creator of A better Gmail and create or Lifehacker.com. She explained what a better Gmail was - as I was unfamiliar and some of the difficulties she encountered and how she overcame them.

All in first day was a good one!

03 Reasons why you should attend conferences (a designer’s perspective)

Networking –

This is an obvious one. As a freelance designer you need connections. Now don’t think just because the conference you are going to will be filled with you competition, you can’t network.

For example I am heading this week the Web Directions North conference, here in Vancouver, BC and I am going to run into a lot of my competition. This doesn’t mean I shouldn’t network. I am going to network and I am going to make sure to come out of this conference with many business cards and some new friendships.

You are probably asking, why? Well those people I connect with probably won’t all be designers. They could be internet marketers, PHP developers or Flash gurus. Having all these additional resources in my network can only benefit me. As my friendships grow I may learn from them, I may meet new contacts thru them who turn into clients or I may team up with one of these new connections. Either way it’s a win-win situation.

Learning –

Chances are even if you learn just one new thing, it’ll be worth it. Conferences don’t have to be long or even technical. Usually if your butt is in the seat, you will learn a few new things.

As professionals in a rapidly changing industry we need to be on our toes! We need to know about new technologies, ideas and stuff going on around us. A conference may do just the trick. Like this conference I am attending this week, I plan on sitting in on all the topics I can. Some of the topics are not directly related to what I do but I want to learn all about them none the less. Bottom line… conferences are a great way to continue your professional development.

Revamp of what you know –

Possibly the conferences available to you aren’t conferences in which have high profile speakers and experts from around the world coming but, you can still benefit. Even attending some smaller conferences can help your brain start moving. Maybe the speaker(s) have a different perspective on something. This enables you to think outside your normal thought process.

For example just last week I was at a Mangers’ Toolbox event with Michael Linehan of Marketing Alchemy. Now maybe it was because it was 730 in the morning, but some of the first few things he talked about were pretty - roll eyes. Oh guess I should tell you what he was talking about. His topic was How to build a powerful, inspiring and effective website. Basically the first 30 minutes were a little dry. After that things started to perk up though. I was able to listen to and learn so different ways of explaining things to my clients.

I also disagreed with a few things that he had said but, with questions in hand I headed up to him after the speech – introduced myself and handed him my business card. From there I started asking my questions or explaining that I didn’t agree. He graciously answered why he had said some of the things (we had a different view on page rank). It was very refreshing to have this type of conversation with another expert. As a freelance designer working possibly from home I know a few of you could use an invigorating experience with someone at your level and in your industry.

That’s it – Three reasons why you should attend a conference. See you at the next conference!

0Which blog for me?

Today everyone has a blog. I have a blog - this is a blog. If you don’t have a blog – then you are working hard at getting one. Everyone tells you how great blogs are. They tell you it’s a great marketing tool and how you need a blog to jump into a social media marketing arena. Continue Reading Which blog for me? »

10Contribute CS3 - A review

Contribute CS3 is an Adobe product. Contribute is a program that installs on your computer and enables even somewhat computer illiterate people to update their own website, simply by opening Contribute, it takes away the need to understand FTP and you don’t need Dreamweaver to update your website. Want to know the pros of cons of using Contribute, keep reading… Continue Reading Contribute CS3 - A review »